Question 1

How do I place an order?

Accepted Answer

Select the product, choose your quantity, and click Buy Now or Add to Bag. Complete checkout with your delivery details and preferred payment method. You'll receive a confirmation email once your order is placed.

Question 2

Can I change or cancel my order?

Accepted Answer

You can request changes or cancellations within 2 hours of placing your order. Contact us via WhatsApp or email with your order ID.

Question 3

How do I know my order is confirmed?

Accepted Answer

You'll receive a confirmation email with your order number and summary as soon as payment is processed.

Question 4

How long does delivery take?

Accepted Answer

Orders are processed within 1–2 business days. Metro cities: 3–5 days. Other cities: 5–7 days. Remote areas: 7–10 days.

Question 5

Is shipping free?

Accepted Answer

Yes. Free shipping on all orders across India, no hidden fees.

Question 6

How do I track my order?

Accepted Answer

You'll receive a tracking link via email once your order is dispatched. You can also use the Track Order page.

Question 7

Do you ship outside India?

Accepted Answer

Not currently. We ship within India only.

Question 8

Can I return my order?

Accepted Answer

Yes, within 7 days of delivery. The item must be unused, unwashed, and in its original packaging with all tags intact.

Question 9

Is return pickup free?

Accepted Answer

Yes. We arrange a free doorstep pickup once your return is approved.

Question 10

When will I get my refund?

Accepted Answer

After we receive and inspect the item, refunds are processed within 5–7 business days to your original payment method.

Question 11

What is the bag made of?

Accepted Answer

Premium Japanese ripstop nylon — lightweight, water-repellent, and tear-resistant — with brushed gold hardware.

Question 12

How do I care for it?

Accepted Answer

Spot clean with a damp cloth and mild detergent. Air dry naturally. Do not machine wash or tumble dry.

Question 13

Is there a warranty?

Accepted Answer

Yes. Every bag comes with a 1-year limited warranty covering manufacturing defects in zippers, stitching, and hardware.

Question 14

What payment methods do you accept?

Accepted Answer

UPI (Google Pay, PhonePe, Paytm), Credit/Debit cards (Visa, Mastercard, RuPay), and Net Banking.

Question 15

Is payment secure?

Accepted Answer

Yes. All transactions are encrypted and processed through RBI-approved, PCI-DSS compliant payment gateways.

Question 16

Are there any hidden fees?

Accepted Answer

No. Prices include all applicable taxes. Shipping is free. No hidden charges.

How can we help?

Orders

Shipping

Returns

Product

Payments